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Jobs List
Community Manager at Communispace at Communispace Corporation
Description
Community Manager
Who You Are
You have a bare minimum of 8 years of professional work experience in project management, marketing/brand management, online community management, consumer insights, and/or market research. You are analytical, inquisitive, energetic with a bias toward action, and comfortable with both quantitative and qualitative data, including ethnographic approaches.
You are someone who is so good with clients that they rave about you on a regular and unsolicited basis. You can understand clients’ business challenges and provide strategic insight, and are also great with process and details. In other words, you can see the big picture as well as manage the perfect execution of a plan. Keeping projects moving and clients happy are major motivators, and you are so organized and attentive to detail that you can manage the most complicated projects with grace and style.
You have excellent business writing and oral communication skills, the ability to self-motivate, take initiative and manage teams. You have the uncanny ability to sift through mounds of qualitative consumer insights and glean the “golden nuggets,” transforming this data into compelling client deliverables. You have a bachelor’s degree in business or related discipline and you may have a MBA. You work best in a collaborative work environment that is focused on excellence and customer satisfaction. You work well with junior and senior staff alike and enjoy teaching, coaching, and sharing with others. Most importantly, you are looking to make a difference every day at a growing, dynamic company.
WHAT YOU'LL DO:
In your capacity as a Community Manager, you will utilize your experience in creating actionable insights, client management, and writing experience in:
Daily management and facilitation of online communities in order to create highly engaged communities that allow us to deliver actionable insights for our clients
Developing and maintaining excellent relationships with multiple clients
Presenting to clients and at client organizations to garner more interest and support for the community within client organizations.
Facilitating client meetings, managing client and team expectations
Working with client and Senior Community Manager or Client Services Director to translate business and research priorities into objective-based activities; and developing and managing the schedule of activities
Owning the Quality Assurance of activities posted to the community for community members
Writing and designing insightful reports that help our clients truly hear the voice of the customer using a variety of tools including charts, imagery, timelines, and new creative approaches to highlighting key insights.
Working in powerpoint to create compelling visuals that are C-suite ready and professionally polished.
Developing and managing the content analysis schedule
Working with the Member Services Department to coordinate online community member recruitment and manage ongoing participation levels
Mentoring and coaching team members
DESIRED SKILLS:
8+ years of experience in Market Research, Consumer Insights, or online community management
Expertise in survey/questionnaire design
The ability to write insightful, creative reports that can satisfy a researcher’s need for detailed analysis yet be packaged up in a way that engages a senior-level audience
Excellent and proven project management and time management skills, ability to set priorities and manage expectations
Strong client relationship management and consulting skills
Experience in marketing/market research/consumer insights
Superb business writing, verbal communication and presentation skills
Solid analytical skills
Works effectively in teams
Takes initiative, is self motivated
Proficiency in MS Office (Excel, Word, and PowerPoint)
WHAT WE DO:
Since 1999, we have created and managed more than 300 online customer communities to help our clients deeply engage with, and listen to, customers in ways that deliver extraordinary insights, generating phenomenal business results. We enable companies to operationalize what it really means to be close to the customer throughout their organization by offering full service community capabilities--from strategic planning and design to member recruitment to expert facilitation, and customer insights and analysis reporting.
www.communispace.com
blog.communispace.com
Details
Location: Watertown, Massachusetts United States
Type: Full Time
Posted: 22 Jun 2009
Contact Information
Name: Steven Kosakow
Email: 33161-CS-2135@communispace.hrmdirect.com
Phone: 617-607-8556
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