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Jobs List
Customer Success Manager (Communities) at Lithium Technologies
Description
Customer Success Manager
(Emeryville, CA)
Who are we looking for?
You are a Web 2.0 savvy technophile. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.
What You'll Do
We are seeking a Customer Success Manager (CSM) to join our Customer Operations team in working with our enterprise customers. CSM is a critical part of our corporate initiative to ensure ongoing success of our customer-base. It is a role that entails technical account management, strategic client services, and technical problem-solving, based on excellent verbal and written communication skills. If you love working with customers on technical account management and love the excitement of learning new technologies in social media, this role is for you.
Responsibilities
* Serve as a single point of success accountability for a set of customers
* Oversee and deliver strategic client services to the customer-base, including community management and moderation services
* Grow the existing customer-base by delivering technical and business expansion solutions to customers
* Provide best practices and guidance to the customers related to successful customer community management
* Lead a strategic project to develop and improve Lithium's client services and operations capabilities
* Identify and advocate for new product features on behalf of the customers
* Identify account expansion opportunities and support Sales to close them
* Document and report business issues in the CRM system and effectively prioritize and escalate the issues
* Coordinate efforts across sales, implementation, and support teams
* Provide the best-in-class support and drive for high customer satisfaction
This position requires a blend of customer relationship development skills and technical skills. Further, it requires a firm grounding and passion for Web 2.0 technologies.
Requirements
* BA/ BS plus 5+ years of consulting, account management, or customer support experience
* Excellent communication, presentation, and relationship management experience
* A firm grounding and passion for the potential of Web 2.0 interactions
* Positive, results-oriented, detail-oriented, and success-driven attitude
* Moderation and/or Management of online communities experience a plus
To Apply
Respond to this listing or send your resume to 4jobs@lithium.com with CLCSM10 in the subject line. We look forward to hearing from you.
Details
Location: Emeryville, California United States
Type: Full Time
Posted: 24 Jan 2010
Contact Information
Name: Hiring Manager
Email: 4jobs@lithium.com
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