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Jobs List
Sr. Community Moderation Manager at Amazon.com
Description
Amazon's Community team is looking for a senior Community Moderation Manager to help develop our large and vibrant online community of reviews and discussions. As a senior member of the Community team, you will have the unique opportunity to shape the community that Amazon creates on our websites around the globe. You will drive the creation of guidelines and process for all community based content, with a direct and visible impact on critical parts of Amazon's customer experience.
The position will require working closely with the retail business managers and technical leaders on community direction and goals. You will also be responsible for managing moderation activity by our global customer service teams. Above all, candidates must have excellent judgment and project management skills coupled with a passion for customers and community building. Ideal candidates will have five years equivalent demonstrated work experience, great analytical skills, strong customer experience judgment, superb communication skills, excellent interpersonal skills, the ability to resolve conflicts and set priorities, and outstanding customer insight.
Specific responsibilities include the following:
* Work with business and product teams to define the tenor and character of community activity that we would like to cultivate.
* Establish the policy and guidelines that will shape the large online community on Amazon’s global websites.
* Collaborate with our customer service groups around the world to ensure consistent and clear moderation.
* Acting as an advocate for all participants in the community from customers to authors to vendors.
Qualifications
The ideal candidate will have the following qualifications:
* A strong background (5+ years) in online community management is required; experience working with international teams and software developers is desired.
* Possess exceptional customer experience judgment and be incredibly creative.
* Data-driven, with a natural tendency to use data in decision-making and prioritization.
* Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, and prioritize.
* Proven ability to manage projects across multiple teams and locations.
* A bachelor's degree is required.
Details
Location: Seattle, Washington United States
Type: Full Time
Posted: 5 Mar 2010
Contact Information
Email: rdicker@amazon.com
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